Error 5C on Samsung washing machine

One of the common reasons for contacting RemBytTekh among owners of Samsung washing machines is the 5C error. Most often this happens like this: the washing machine freezes with water in the tank for washing or rinsing and the code 5C is on the display. We will explain what this error means, what are its causes and how to fix the situation.

Error decoding

Error 5C on a Samsung washing machine means water drain problems. It lights up on the screen if the water leaves the machine too slowly or the equipment does not drain at all.

When the error can be corrected by yourself

Did you see a 5C error on the screen of the Samsung washing machine? Do not rush to call the master. Perhaps everything is not so scary, and it will be possible to solve the problem on our own. Here are some cases where the help of a specialist is not required.

• Kinked or kinked drain hose. Inspect the hose along its entire length: from the body of the machine to the connection to the sewer. Sometimes its patency worsens due to twisting, squeezing with a heavy object or the washing machine itself. In these cases, straighten the hose or remove the object that is squeezing the hose.
• The drain filter is clogged. On the way from the tank to the drain pump, dirty water passes through the drain filter. It traps small objects, threads, hair, lint from clothes and other debris and becomes clogged over time. If you have never cleaned it, then most likely the reason is in it. Drain the water from the Samsung washing machine (we discussed how to do this in detail in the article “How to drain water from a washing machine if it breaks”), unscrew the filter and clean it. And keep doing it regularly. General instructions for cleaning the filter can be found in the article “Cleaning the drain filter in the washing machine.” How to clean your specific filter is indicated in the instruction manual for your machine.
• Clogged sewer, where the drain is connected. Often, the drain of the washing machine is connected to the siphon of the sink in the bathroom or in the kitchen. If the siphon is clogged, the water will not leave either the sink or the washing machine. To eliminate this problem from the list of possible causes, disconnect the drain hose, lower it into a bathtub, toilet bowl, bucket or other container, and run the drain program. If the water drains, then the problem is a clogged siphon. Take it apart and clean it.
• “Glitchy” control unit. Try unplugging the appliance for 10-15 minutes, then plug it back in and start washing. If the water drains and the 5C error does not appear, there was a one-time failure and no repair is needed. Electronics failure usually happens due to sudden power surges.
• Incorrectly organized drain: the drain hose is too long. If, when installing the washing machine, you lengthen the hose too much, the water from the machine will not drain, and the equipment will give an error. Check the length of the hose, it should not exceed 3.7 m. If yours is longer, then you need to move the drain point closer to the machine.

Possible breakdowns

Have you done everything in your power, but error 5 C on the Samsung washing machine has not disappeared anywhere, and the water is not draining? So, you can’t do without the help of a specialist. Here are the breakdowns that this error accompanies.

Drain pump malfunction

The pump pumps out water from the washer during draining. Sometimes foreign objects slip through the drain filter, enter the pump and block its operation. For this reason, the impeller blades break or the drain pump motor burns out. As a result, the Samsung washing machine does not drain the water and gives a 5C error. A broken drain pump is the most common cause of this error.

signs

If the impeller breaks, you will hear the hum of the pump motor running, but the water will not leave the washer. With a burnt motor, there will be no pump noise or drain. The control panel display will show error 5C.

How to eliminate

The drain pump is not repaired, but replaced with a new one.

Blockage in the drain path

Threads, fluff, powder residue, hair, and even small objects that have slipped into the tank (for example, coins) clog the drain path. As a result, the water does not leave the machine or drains too slowly, so Samsung appliances show a 5C error.

Blockages can occur anywhere in the drain system: in the drain pipe, filter, drain pump or hose to drain water.

signs

Samsung washing machine stuck with water and does not drain. The hum of the drain pump is heard. The display shows error 5C.

How to eliminate

The master checks the drain and determines the location of the blockage. Then he gets to the problem area and cleans it.

Control module failure

The control unit is a microcircuit responsible for receiving and processing signals from the nodes of the washing machine and transmitting commands to them. The Samsung machine gives a 5C error when the elements in the drain pump control circuit are burnt out, the contacts of these elements are oxidized, and the tracks are defective. Most often, resistors or a triac burn in the pump control circuit.

signs

The Samsung machine does not drain the water, does not finish the wash and signals a breakdown with the 5C code.

How to eliminate

The master calls the pump circuit in the control module and finds out the cause of the breakdown. Faulty radio elements (in particular, resistors or a pump control triac) are replaced with new ones. Suspicious contacts, burnt or oxidized tracks are cleaned and soldered. If the control unit processor does not work or the board is damaged by more than 30%, the repair does not make sense, it is replaced with a new one.

Damage to wiring or contacts in the drain pump circuit

The wiring in the drain pump circuit is frayed due to vibrations of the washing machine during operation. In the private sector, wires are often gnawed by mice or rats. Pump contacts loose, burn or oxidize. In both cases, the pump loses communication with the control unit and stops working.

signs

The water does not drain, the washing program stops, an error 5 C appears on the screen.

How to eliminate

The technician checks the wiring from the drain pump to the control module. Identified defects are eliminated as follows:

• damaged wires are connected by twisting or the wire loop is completely changed;
• loose contacts are tightened;
• burnt or oxidized contacts are cleaned and soldered;
• in case of severe damage to the contacts, the contact group changes completely.

Error 5C caught fire on your Samsung washing machine, and you can’t deal with it yourself? The master of the service center “RemBytTech” will definitely come to the rescue! A specialist will arrive at the specified address within 24 hours, find out the cause of the error and, with your consent, eliminate the breakdown. We carry out repairs at home, we do not take money for departure and diagnostics, we give a guarantee of up to 2 years for work and used spare parts.